Delivery & Availability

Minor Delays

While we hope to get locally stocked orders out next day, please allow for a minor delay in dispatch as our warehouse is close to capacity and may not be able to process orders as quickly as we usually do.

We hope to be back to regular processing times very soon.

Partial Closure

Our office will be partially closed from the 13th to the 19th of March, while we move to our new warehouse.
If all goes well, we should be open earlier and will have any stocked orders sent out as soon as possible.

What does partially closed mean?

Orders will be accepted & processed, however no In Stock items will be dispatched during this time.

Pre-Order & Direct items will not be affected by the closure.

Emails will be periodically responded to, but please be patient.

Our apologies for the inconvenience.

Holiday Period

Christmas shopping? Order by midnight on the following dates for the best chance at arrival by the 24th of December.

Pre-OrderDeadline
–
Spiral
Heartless
Cupcake Cult		01/12
–
Demonia
Bordello
Pleaser
Funtasma
New Rock		03/12
–
Punk Rave09/12
–
Alchemy Gothic13/12
–
DirectDeadline
–
All24/11
–
In StockDeadline
–
All21/12 (5pm)
–

Based on delivery to east coast metro areas. Express Post is recommended for all addresses, but rural, regional and other metro highly advised.

Availability

Local Stock

Next day dispatch from our Sydney warehouse if paid before 5pm.
If the same order contains Pre-Order items, all stocked items will be held aside & sent once all items are ready to go.

Pre-Order

Pre-Order items are sourced from our suppliers in regular shipments. A lead time applies (specified in each product page).

Direct

Direct items are sent directly from the manufacturer. Delivery times are specified in each product page and shipping is always included in the price.

Delivery

Australia Post – eParcel

Orders $99+ FREE
Flat Rate Australia Wide – $7.95

Australia Post – Express eParcel

< 500g | $9.95 (metro areas)
< 500g | $11.95 (rest of Australia)
> 500g | Varies by location

New Zealand – Standard

Orders $99+ FREE
Orders under $99 – from $7.95

New Zealand – Express

From $29.95

Delivery Times

Please note:
Australia Post have temporarily suspended the ‘Next Day Guarantee’ for the Express Post network.
Packages sent by Express Post will still be prioritised over regular post and delivered as quickly as possible.

Applies to Local Stock & Pre-Order items (excluding any Pre-Order lead time before dispatch)

 eParcelExpress eParcel
Sydney Metro1-2 Business DaysNext Business Day
Melbourne, Brisbane2-3 Business DaysNext Business Day
Adelaide, Perth*3-7 Business DaysNext Business Day
Other NSW (non-rural)1-3 Business Days1-2 Business Days
Everywhere else3-10 Business Days2-8 Business Days
 DHLDHL Express
New Zealand6-12 Business Days3-5 Business Days